Lift12 co-design workshop

Method

We have animated with Johnatan Landais at lift12, a workshop aimed to share the co-design method developped in Host project and to collect complements about needs, tools and services for ederly people in social housing.

Some elements about our methodology :

• The goal of the workshop was to imagine new ideas mixing ressources from real end-users and from the close relatives from the participants. However in case of short workshops (less than 2 hours) it is usefull to provide simple resources like already-known problematics. This constraint of efficacity can be contradictory with co-design method, especially in case of taking the place "unknown" people or problematics, a long time of exchange and immersion is a waranty of well working.

• We have split the worshop in main stage of work (needs, tools, ressources) with a progression to a global service design. It is necessarry to "coerce" the co-designers to deliver a working production at each step in a guided form. The animation tools can be a paper form. It can as well be a tablet input that would be validated at the end of each step (ie : describe the need of the people) and usable by other co-designers in next steps.

• Mixing informations can be sometimes productive sometimes not :
  • It has been difficult to achieve at the same time the goal to gather informations and to share the project and the method.
  • At the opposite, we have used technologies for animation during the workshop that where afterwards involved in the creation of new services (kjing).

You will find below the conductor/guideline of our workshop, ressources used in it and some results collected.

Results of the workshop

Technologies that have been important for you

• Internet, mobility, smartphone, mailing
• Agriculture : plow, fermentation
• Energy : Solar wind, LEDs
• Collaborative online tools like : open-source container, Wikipedia
• Art and memory : digital cameras
• We can notice that main answer were linked to

Categories and needs

• Social environement
  • Used to play (cards, "boules") : how to play home when sick ?
  • Shopping stress
  • Help on managing the computer so the person can send emails to its relatives and family
  • See grand-children grow *
  • Difficulty to send easily messages to family *

• Health, mobility, organisation
  • How to manage with a lot of different pills (remember prescription, organisation)
  • Difficulty to have bus schedule *
  • Difficulty to take the bus
  • Lack of physical stimulation
  • Day and night : confusion problem and difference to other people
  • Food hygiene sometimes bad (lack of vegetables and fruits, microwave, etc)
  • Diffulty to carry buyings in supermarket
  • Problem of organization in cleaning and food cooking
  • Problem of memory

• Infrastructure
  • Interior layout not adapted to aging (kitchen, etc)
  • Falling in home, fails to get help

• Motivation, "spiruality"
  • Wake up : when ? why ? how ?
  • Lack of intellectual stimulation
  • Manage change for new retired people/pensionnier

• Cultural interest
  • Access to past radio/TV programs
  • Access to cultural informations / virtual visites
  • Access easily to recipies and user-guide

• City life
  • Difficulty to communicate with care taker or institution (OPAC) *
  • Share local informations, but not in common rooms *
  • Exchange, discuss with local associations *

* : from OPAC’s end-users

New ideas / propositions

• Am I healty ? Submit my data to central service (blood, sugar, weight)
• Nutritionnal values with bar-code scanning in context of buying
• Personnal reminder
• Cook better perhaps with help (scaching)
• Shuttle supermarket : home delivery and home pickup to the supermarket. Why not mix it with the school bus and ask pupils to carry bags.
• In supermarket : just mark the products you want to buy and they delivered at home
• Providing help to get on/off bus. Or special button.
• Detection system to prevent faling without geting help. Possibility of peer-care like project :
• Humoristical diary for the day to come *
• Memo vocal to record simply by himself notes *
• Listen to voice of friends more often *

* : from OPAC’s end-users